Why do we rove?

In the “What should I be doing while I am on my shift?” document that each LC employee reads as part of their training, the following list of things to do while roving in the LC is given:

• Pick up trash
• Push in and arrange chairs
• Log off computers not in use
• Wipe down desks/clean whiteboards
• Guide users to available computers if a line forms
• Enforce policies (such as 15 minute policy rule for unattended stations; record on check sheet if there are any unattended items in a room or at a workstation. The next check will note if they are still there after 15 minutes)
  

I’d like to add two other things we should all be doing while roving:

• Keep an eye out for any missing or broken equipment. If you notice anything that looks out of the ordinary, report it to a supervisor right away. This means walking around and briefly checking on every workstation in the LC, even those that are out of your immediate line of sight.
• Also, keep an eye out for people who might be trying to make eye contact with you because they have a question.

Thanks! If you have any questions, please ask a supervisor or me.

--Emily Alling (ealling@library.umass.edu)