Customer Service As If Your Library Depended On It


All of us could use some customer service advice...couldn't we?

Students and staff are invited to attend workshops by Pat Wagner on Thursday on the 26th floor on Thursday, October 19 (students will be paid for this):

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These two sessions are relevant to students...

Session I Customer Service As If Your Library Depended On It

9 – 11:30 am

or

Session III (repeat of I but later time)

1:30 pm – 4:00 pm

Space is limited; please sign up by emailing Staff Development at staffdev@library.umass.edu