Did you know? Maybe you already knew this?

The Learning Resource Center has a tutoring schedule posted on line at:

http://squash.cs.umass.edu/lrc/servlet/LrcPublic?fxn=mreports&mode=tutorschedule

NEED EXTRA MONEY?

We have two shifts that we need filled:

Friday, October 27 from 8:00 a.m. to 1:00 p.m. (for Juan)

Monday, October 30 from 1:00 p.m. to 4:00 p.m. (for Paris)

Please contact a supervisor or Juan or Paris if you'd like to work for them. Thanks!

Speaking of exercise!

Whenever possible, when assisting users of the LC...please get up out of your seat and accompany them to the UCard machine, copiers, printers, etc. We've had some comments from users that it would help if staff at the LC desk could get up and help instead of simply pointing...

Thanks!

Customer Service As If Your Library Depended On It


All of us could use some customer service advice...couldn't we?

Students and staff are invited to attend workshops by Pat Wagner on Thursday on the 26th floor on Thursday, October 19 (students will be paid for this):

---

These two sessions are relevant to students...

Session I Customer Service As If Your Library Depended On It

9 – 11:30 am

or

Session III (repeat of I but later time)

1:30 pm – 4:00 pm

Space is limited; please sign up by emailing Staff Development at staffdev@library.umass.edu

Get your exercise on your roves!

It's very important that when we rove now that we go all the way to the Writing Center. We don't want the folks working in the back to feel too lonely. Along the way, if possible, be on the look-out to erase the whiteboards and clean table tops if they look like they need it. Please report any out-of-order computers to the OIT classroom student staff to ensure that they get logged into the trouble-ticket system (and the proper out-of-order sign).

Thanks.

All LC student staff are invited to attend one of two workshops on Customer Service that the library will be offering in October. You will be $$ paid $$ for the time you spend at the session, AND there will be snacks, AND you'll get to check out the newly renovated 26th floor. What more could you ask for?

The workshops will be held on Thursday, October 19, at the following times:

9-11:30 am
1:30-4 pm

both on the 26th floor.
If you'd like to attend, please email staffdev@library.umass.edu, let them know which session you'd like to attend, and mention that you're a student worker at the LC.

Thanks! And let me know if you have any questions.
Emily

Fellow rovers...

When roving please be sure to check to copiers to make sure that they are not jammed. If you don't feel confident unjamming the machines, please see the supervisor.

Also, please clean whiteboards and table tops if the rooms are unoccupied...it is our job to make sure that the LC stays clean.

Thanks!

For fun:
http://charlies-stuff.fragism.com/google/

Another FYI:

OIT will be holding Cyber Security Awareness month:

http://www.oit.umass.edu/virus/cybersecurity06.html

FYI

The only computers that one should log into as "techdesk" are the two library computers (the two front computers facing out towards the stairs). Staff/students should not log onto OIT computers using any library login...only use your OIT username and password for OIT computers. We thank you.

Any aspiring filmmakers out there? EDUCAUSE is sponsoring a Computer Security Awareness Video Contest. Full information at http://www.educause.edu/SecurityVideoContest2007.