IM

We are now going to use a browser-supported Instant Messaging site called meebo for IM instead of Trillian. Please open it up on the left computer...ask your supervisor to show you how to log into the LC's meebo account. This login account will allow us to connect from users who have AIM, MSN hotmail, Yahoo, ICQ and gmail accounts.

This will mean that that browser will need to remain open all of the time (just minimize it).

Please be sure that the sound is turned on in order to hear when a user summons the desk (somehow the speakers keep getting unplugged). Very soon, users will be able to access our IM from a chat box on the LC page. This means that IM contact will probably increase...