Printing errors, particularly related to .pdf files.

I just chatted with Alan K., our systems person, about printing problems regarding some files. Generally these errors happen when someone tries to print a .pdf file and sometimes this happens when the patron is accessing a file from ereserves (but not always). The error might generate blank pages and sometimes a weird looking error message.

Alan would like us to send him a very detailed report regarding these errors...this means, ask the patron the exact steps he/she took when accessing/printing the file. Also, keep a copy of the error message. If Alan can get these exact details, he can try to recreate the printing problem and then resolve it.

When this occurs, please take good detailed notes and then send them to systems at syshelp@library.umass.edu